Maxdesk
Cloud-hosted email-only help desk with unlimited agents, flat workspace pricing, and optional AI support.
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Maxdesk works well for small support teams that want a simple, email-based help desk without per-agent fees and with a genuinely free tier. Its flat workspace pricing and unlimited agents are rare strengths. But teams needing chat, phone, or long-term archives will find it limiting compared to more mature tools.
What is Maxdesk?
Maxdesk is a cloud‑hosted help desk system that converts incoming emails into threaded tickets, complete with priorities, statuses, SLAs, automation rules, templates, knowledge base, roles, permissions, and live dashboards. It charges per workspace, not per agent, and offers a free tier with unlimited agents and tickets. Paid plans add longer data retention, remove branding, and the Elite tier includes AI agents for automated triage and response drafting.
How we scored Maxdesk
Maxdesk earns points for its flat pricing, unlimited agents, and full feature set on the free tier, which is rare in the category. It loses some capability points because it only supports email and lacks multi-channel support. Ease of use is solid given its simple setup and UI. Value is strong given the free tier and clear paid tiers, though AI is locked behind a $99 plan. Delivery is reliable and transparent, with honest trade-offs clearly stated.
Pros and cons
What we liked
- Unlimited agents and tickets on all plans with flat workspace pricing.
- Free plan includes full help desk features like SLAs, automation, knowledge base, dashboards.
- Elite tier adds AI agents for triage and response drafting with a fixed 5,000-response allowance.
Where it falls short
- Only supports email channel, no chat, phone, or customer portal.
- Free plan limits history to 3-month rolling window and caps concurrent automations.
- AI features only available on Elite at $99/month, which may be steep for small teams.
Key features
Maxdesk pricing
Three flat-rate tiers per workspace: Free at $0/month (includes unlimited agents, 3-month rolling history, in-workspace ads, Maxdesk branding, capped automations); Pro at $20/month (adds 12-month history, removes ads and branding); Elite at $99/month (adds 24-month history and includes 2 AI agents with up to 5,000 AI responses/month).
| Plan | Price | Who it is for |
|---|---|---|
| Free | $0/month | Unlimited agents and tickets, email-to-ticket, SLAs, automation (capped), knowledge base, roles, dashboards, 3-month rolling history, in-workspace ads, Maxdesk branding on emails. |
| Pro | $20/month | Everything in Free, plus 12-month history, no ads, no Maxdesk footer, expanded automation limits. |
| Elite | $99/month | Everything in Pro, plus 24-month history and two AI agents with up to 5,000 AI responses/month. |
Pricing reflects what we saw at time of review (2026-09). Always confirm current pricing on the tool's own site.
Who should use Maxdesk?
Teams that rely solely on email for support and want to avoid per-agent fees will find Maxdesk appealing, especially small or growing teams that need a full help desk without a bill that scales with headcount. It’s also a good fit for internal IT or operations teams drowning in shared inboxes. But if your support includes chat, phone, or customer portals, or you need years of searchable ticket history, look elsewhere, tools like ClearCRM may offer broader channel support and longer retention.
Skip it if: Teams needing multi-channel support or long-term data retention.
Maxdesk alternatives
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Frequently asked questions
Is the free plan really free forever?+
Yes. The Free plan is a full help desk with no trial clock or per-agent fees, though it includes ads, branding, a 3-month history limit, and capped automations.
How many agents can I add on the Free plan?+
Unlimited. Maxdesk charges per workspace, not per agent, so you can add as many teammates as you like at no extra cost.
What happens to tickets older than 3 months on the Free plan?+
Tickets older than 3 months of inactivity roll out of view; upgrading to Pro or Elite enables 12- or 24-month history respectively.
What do the AI agents in Elite do?+
Elite includes two AI agents - one for triage (prioritizing and assigning tickets) and one for drafting replies, with up to 5,000 AI responses per month.
Does Maxdesk support chat or phone channels?+
No. Maxdesk only supports email. There is no live chat, phone, or customer portal channel available.
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